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ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a globally recognized certification program for IT professionals who specialize in ServiceNow administration. ServiceNow Certified System Administrator certification is designed to validate the expertise and knowledge of ServiceNow administrators, enabling them to effectively manage and administer ServiceNow instances for their organizations. ServiceNow Certified System Administrator certification program is offered by ServiceNow, a leading cloud-based platform that provides IT service management, IT operations management, and IT business management solutions.
ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a globally recognized certification program designed for IT professionals who want to demonstrate their expertise in managing and configuring ServiceNow systems. ServiceNow Certified System Administrator certification exam is ideal for individuals who are looking to advance their careers in IT service management and want to gain a competitive edge in the job market.
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To prepare for the ServiceNow CSA Exam, candidates should have a thorough understanding of the ServiceNow platform and its various components. They should have experience in configuring and customizing ServiceNow instances, as well as a solid understanding of IT service management best practices. ServiceNow offers a range of training courses and study materials to help candidates prepare for the exam, including online courses, instructor-led training, and self-paced study materials.
NEW QUESTION # 108
What is a Notification?
Answer: D
NEW QUESTION # 109
What function do you use to add buttons, links, and context menu items on forms and lists?
Answer: D
NEW QUESTION # 110
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and- groups/task/t_CreateAGroup.html
NEW QUESTION # 111
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
Answer: C
Explanation:
ServiceNowNotificationsare used to inform users about events or activities occurring within the system. They can be triggered based on system events and can be delivered via multiple channels, such as email, SMS, and push notifications.
How Notifications Work:
Triggered by events (e.g., when an incident is assigned to a user).
Configurable throughSystem Notification > Email > Notifications.
Can be sent viaEmail, SMS, or Push Notifications.
B: Alerts- Alerts provide system messages but are not tied to the notification system.
C: Texts- Not a ServiceNow feature; SMS notifications are handled within the Notification system.
D: Events- Events trigger notifications but do not directly inform users.
E: Emails- Email is one of thedelivery methodsfor notifications, butNotificationsis the actual ServiceNow feature managing them.
Reference:ServiceNow Notifications - Official Documentation
NEW QUESTION # 112
What do you click when you have made modification to your report, and your want to see the results without saving?
Answer: D
Explanation:
InServiceNow Reporting, when modifying a report, users can preview the resultswithout savingby clicking the"Run"button. This executes the report with the current settings and displays the updated resultsbefore committing any changes.
C: Run
The"Run"button allows users toexecute the report immediatelyto see updated results.
It helps users verify if filters, conditions, or visualizations are correctbefore saving the report.
Example: If a user changes thedate rangeon anincident report, clicking"Run"updates the chartwithout saving the report permanently.
A: Execute
There isno "Execute" buttonin ServiceNow Reporting.
"Execute" is used in scripting (e.g., Business Rules, Scheduled Jobs), not for reports.
B: Try it
Not a valid option in ServiceNow Reporting.
Possibly confused with"Try It" in Flow Designeror Catalog Items.
D: Test
"Test" is used inWorkflows, Business Rules, and Flow Designer, not in reports.
E: Preview
There isno "Preview" buttonfor running reports.
"Preview" is typically used inUI Policies and Forms.
References:ServiceNow Documentation:Creating and Running Reports
ServiceNow Reporting Guide:Modifying Reports in Report Designer
NEW QUESTION # 113
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